Newsletter

PRODUCT RETURN

The term of return of the purchased products is 14 days from receipt of the product, according to the legislation in force.

In this respect, the consumer has the right to notify the trader in writing of his renunciation of the purchase within 14 days of receiving the product.

The above rule will only apply if the products are in a perfect condition such as the one in which they were delivered, without traces of use, with the original labels and original packaging.

The product must be in the same condition as it was delivered (have original labels, not worn or damaged).

On receipt, the package will be checked to see if it meets the above conditions, otherwise it will be declined.

Accessories such as necklaces, bracelets, chains, earrings, etc. can not be returned.

  •        STEPS TO BE TAKEN FOR RETURN:

1. Making the trader aware of the wish to return the product will be made within 48 hours of receiving the package, by phone at 0748627209 or by e-mail at clienti@darks.ro

2. Sending-returning the product is done via the FanCourier.

3. Return costs are paid by you.

  •        CHANGING THE PRODUCT OR REPAIRING OF MONEY

Depending on the buyer's option, the product size can be replaced within the stock limit or the returned product money can be used to pay for another product or returned within 30 calendar days of receipt of the product by DARK SHADOWS SRL, in the account indicated by the buyer.